Business Process Management

Business ServiceRapid technological advancements, growing competition and increased customer expectations have made a marketer’s job tougher than ever before. Cable theft is a huge problem in South Africa and one that effects business’s on a daily basis, with our fully redundant Wireless network the need to rely on copper cables to deliver services to your door is a thing of the past. Our Carrier Class wireless network is fully redundant and we currently deliver voice over IP, VPN and Internet services through it.

Business Service – A service that is delivered to business customers by business units. For example, delivery of financial services to customers of a bank, or goods to the customers of a retail store. Successful delivery of business services often depends on one or more IT services. A business service may consist almost entirely of an IT service – for example, an online banking service or an external website where product orders can be placed by business customers.

Hosted PBX is a service where the call platform and PBX features are hosted offsite at PrimeLink’s facilities. The business end users connect via IP to the provider for voice service. This phone system can reduce your monthly bill tremendously compared to a traditional business phone system.

Working to reshape business models, modernize products and enhance customer experiences to drive growth. Telkom Solution offers a Digital Tourism Solution, an answer to all travelling needs, in which tourists can easily connect themselves with travel agents, car rental providers, hotels, and attractions in their destination.

A BSM approach is most commonly applied in an Information and communications technology (ICT) environment, positioned above IT Service Management (ITSM) (which is often exercised according to guidance such as the Information Technology Infrastructure Library – ITIL ). BSM is distinctive in ensuring that business and customer objectives provide an input which is considered when defining the IT Service Management approach and the business services to be offered by the IT Service Provider (whether an internal IT department or an external service provider ).