Whether serving public sector organisations, owner managed businesses, private individuals or listed companies with overseas operations, our goal is to help our clients achieve their ambitions. Last, business continuity and disaster recovery as well as data center migration projects receive invaluable data from accurate and always up-to-date service models. Comparing the configuration of existing business services to those created in their image for redundancy or migration purposes is easy. Understanding the configuration prior to initiating a project is also straight-forward.
This data can also be incorporated in a variety of other workflows for analytical purposes, providing previously unavailable levels of insight into a company’s procurement processes. These insights can help uncover inefficiencies to drive cost and time savings such as automating monthly payments.
Robert Johnston, Graham Clark: Service Operations Management – Improving Service Delivery, ISBN 1-4058-4732-8 – s. Expansion will allow us to move product offerings into new equipment sales. We will also explore maintenance and fitting services, leveraging our existing maintenance staff to provide value-added services at a premium price.
BSM software is an outgrowth of network management systems as the software tracks the performance and availability of the networks components across a data center. 4 Traditional network management systems focus on measuring and monitoring the technical metrics and trends of IT applications and infrastructure. The primary users of these systems are technicians and systems administrators in the operations organization. Although these systems enable the IT operations team to identify problem areas from a technical point-of-view for a given piece of the infrastructure, significant gaps exist in determining the business impact of a specific problem. For example, if a router and a server fail at the same time, these systems offer no way for the network operations center operator to determine which of these is more critical or which business services have been impacted by the failure of these devices.
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