Our business technologies and industry-specific solutions bring you closer to your customer—helping you work better together, making new opportunities possible. Ask an expert. At Guardian Pharmacy in Atlanta, which serves institutional clients such as long-term care facilities, CEO Fred Burke and his cofounders turned to Burke’s mentor when trying to figure out where there would be a market for the high-service model they wanted to offer.
Tap into a surging market as a computer consultant. Whether you’re an expert at Linux, putting together hardware components, or networking, a growing number of computer “newbies” will surely benefit from your services. Though today’s software makes keeping your own books easier, it doesn’t make it much less time-consuming. That’s why, for business owners with little time to spare, a bookkeeping service is not only a time-saver, but an asset.
Here at Fidelity’s India center, we’re the global in-house center of the firm. We deliver solutions to the entire global business. We’re supporting our customers as an extension of the US team, with all main business lines represented here. Our team uses a combination of advanced analytics, market research, decision sciences, and investment research to provide tactical and strategic business solutions to a broad range of Fidelity’s businesses.
Advocates of BSM often use it to support a change from a culture which is very technology-focused to a position which understands and focuses on business objectives and benefits. Rather than supporting an internalized technology view, there is a shift to recognize and support customer needs and the delivery of value to business stakeholders including shareholders. A BSM initiative often underpins a shift in maturity for an IT department or service provider towards a more proactive and predictive operating model rather than the reactive and fire-fighting behavior which has been common in many IT operations. IT departments and Service Providers who reach this level of maturity often report improved relationships with their customers and business colleagues, being recognized as ‘Trusted Business Partners’ and ‘Competent Suppliers’ who deliver added business value rather than being considered a commodity or ‘Necessary Evil’.
Gartner’s maturity model shows that among Infrastructure & Operations personnel, the current ranking on the maturity scale (stages include: Awareness, Committed, Proactive, Service Aligned, Business Partner) is 2.35 out of a possible 5. That means that majority of IT organization have not yet achieved a service-aligned view of their operations.